Who's behind the lines?
This page is dedicated to the men and women who constantly answer no matter when or why you call!

Ever wonder how a police officer knows where the trouble is, how to get there, and how fast he needs to be there.  The same person who knows where the officer is all the time, knows if he needs help, and is constantly checking their status to see if things are ok..  I just want to say Thank You to the men and women who are behind the "lines", dispatchers, operators, radio, or central.  Whatever the name, where ever the location, no matter the emergency, I know I can reach a friendly voice just by picking up the radio or telephone.


"You may know where you are and what you are doing.....God may where
you are
and what you are doing, but if your dispatcher doesn't know where you
are and
what you are doing,...I hope you and God are on very good terms"....

Let your dispatcher know where you're at at all times.  Your life may depend on it.


I was working evening shift one night when a couple officers sign out on a domestic call.  After a couple minutes the dispatcher went to do a routine check on the officers.  "Central to Car__ and Car__.  Code 4?"  The response, "Stand by Central".  Central's response "Central to Car__ and Car__ are you code 4?"  Units second response, "Stand by Central".  "Central to Car__ and Car__ need you to be en-route to ____.  I have Car__ and Car__ out on domestic and unable to confirm status."  What the dispatcher didn't know was that both officers were at gun point and unable to say or do anything that might tip off the gunman, but her experience and instincts severed her well in getting help to the officers.
Every day, dispatchers are ask to read between the lines and make decisions in which have tremendous impacts on the outcome of a given situations.  I am glad to say, most if not all the time, our dispatchers are making all the right calls.


 
 


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Before you start reading the poems listed below I need to give a special thanks to Jane Rodriguez.  You see, Jane has been helping me with this page.  She visited my site a few days ago and became concerned about my reference to "9. Directions Given By Dispatch" on my humor page and I received an email from her asking about it.  After the explanation she agreed to help me find some information for this page and has been kind enough to help me prefect it.  Thanks Jane for all your help and honesty!  The first two poems were written by jane and show her dedication to her job.  All the other poems found below were referred to me by her as well.  You see, Jane is a dispatcher in South Carolina and is married to a police officer.  Jane, your department and husband are lucky to have you as their own.  Wescar.


My Prayer For My Officers
Dedicated to:
All Officers with Columbia Police Department
and
All Deputies with the Richland County Sheriffs Department
From:  Your Dispatcher

Dear God,
 Please watch over our Officers/Deputies as they begin their shift.
Lord, I
pray that you will keep them safe from harm, so they may go home each
night
to their families.  Help me to hear them because Lord, I know this one
transmission may be the only one they can give me. I ask that you  give
me
the strength to remain calm during stressful calls,  the ability to be
multi-tasked,  the knowledge of to know where they are at all times,
and
patience to not take anything personal they may say to or about me.
Lord,
these guys are my heart and they are just trying to earn a living by
doing
what most people would NEVER do and that is the job of a police
officer, So
God If you could somehow let them know I care about them , I do my best to
to
know where they are at all times and that everyday before I get out of
bed I
say a special prayer for them. Lord, Please watch over them and keep
them
safe because they are very special men and women..  Amen

Jane Rodriguez
Columbia South Carolina
LtsWyfe@aol.com
Copyright 2000
May use with permission from author


"Do You Know Me?"
 
 

Do you know me? Sure you do. I'm just a dispatcher! You know the one. The one that you talk about, the one you hate.

I'm the one who always screws up the calls you go on, do you think I enjoy giving you incorrect information. Did you stop and think maybe the caller gave me the information wrong?

I'm the "stupid" one because I cannot hear you with your siren blaring in the background, a child on the screaming into the phone that daddy is beating up mommy, a hysterical parent whose child is on drugs or because you may just have your music up to loud and I have to ask you to repeat something. I am the one who must maintain a calm voice when inside I am feeling sick because of a hot call you are on. Trying to make out what you are saying when you are running and the adrenaline is pumping.

I am the one who understands when you reply with a smart remark or sarcasm, knowing you have a stressful job. Remember I too have a stressful job. I'm the one who, when you get in a foot chase, fight, traffic stop, domestic, person with a gun or any other call , worries and am out of my seat until I hear 3 words. Central, Under Control.

I'm the one you think is Rude but you as I do must remember that even though we are not out on that call, I sometimes feel helpless not knowing what is happening with you because of radio silence due to a hot call. So I too get stressed out.

I am the one who gets to listen to my voice on the tape when you think I am being rude or didn't handle a call right. Have you ever listened to yourself? I am the one with the heart that skips a beat when you are on a traffic stop and cannot be raised on the radio.

I am the one who panics when you scream for help but I don't know where you are because YOU forgot to sign out.

I am the one who is spoken to in a hateful tone because I try to send you on a call but YOU forgot to sign out somewhere.

I'm the one who has to guess if you had time to finish a call because YOU forgot to sign back on.

Yes, I am all these things to you but remember

I am the one who feels ultimately responsible for you and have the greatest respect and concern for Law Enforcement Officers or I would not be doing this job.

I am the one who prays that each one of you goes home to your families at the end of your shift!

Do you know me? I hope now not only do you know me but understand me and see me in a different light!!

Jane

South Carolina

Used with Special Permission of the Author
Copyright © 1999 - All Rights Reserved
and may not be duplicated without permission


Another morning has approached
as I think of my officer again.
One of the many officers that swore
to serve and to protect,
and gave up his life in the very end.

That fateful day is something that
I am not allowed to forget.
It is that memory that reappears
each time I put on my headset.

And when I sit in front of the radio
and dispatch my officers to a priority call,
I silently hope and pray
that I hear them clear,
instead of hearing them take the fall.

You see, I have always read their voices
and sent back up when I sensed tension or fear.
But now, more than ever, it is their voice
I want to continue to hear.

Taking for granted that you will hear
an officer do another traffic stop,
just should not be done.
For it does not matter how routine
the stop or call may be,
it only takes one.

When one of our brothers or sisters
is lost in the field,
the briefing room will then be left
with an empty space.
And in our hearts it is perceived,
that this brother or sister will
never be replaced.

It is my solemn vow to all of my officers
to give my very best,
and to be the voice they want to hear
in their worst times of distress.

It is for my officers that
my loyalty is firmly planted,
And it is their voices
that I will never again,
take for granted.

By Paula Ann Gomes


"Just A Dispatcher"

I TAKE A BREATH AS I SIT DOWN GOD,
GIVE ME STRENGTH TO MAKE THIS ROUND
SO MANY LIVES, I HOLD IN HAND,
SO MANY PEOPLE WITH DEMANDS.

MY FIRST CALL, A CHILD IS SCREAMING,
DADDY'S BEATING MOMMY AND SHE'S NOT BREATHING.
IT'S HARD TO DEAL WITH AND STAY CALM,
THE CHILD YELLS, "DADDY'S GOT A GUN!"

I HAVE TO TAKE CONTROL AND SAY
PLEASE SLOW DOWN THEY'RE ON THEIR WAY
AS I DISPATCH TO MY DEPUTIES,
"10-47, THERE IS A WEAPON"

TEN THOUSAND THINGS RUSH THROUGH MY HEAD
GOD I PRAY SHE'S NOT DEAD.
STAY ON THE PHONE AND TALK TO ME,
AS I RISE TO MY FEET.

THE COPS ARE HERE THE CHILD IS SAYING,
STAY ON THE LINE AS I START PRAYING.
"BE ADVISED HE HAS A GUN,
AND HE ALSO HAS HIS SON".

NOW I HAVE AN OPEN LINE,
JUST A DISPATCHER IN THE BLIND
"DISPATCH", I HEARD HIM SAY,
"HIS NAME IS TEDDY AND HE'S OKAY"

THEY CLEAR THE SCENE FROM THE CALL,
NOT ONE DEPUTY HAD TO FALL.
I TAKE A BREATH AS I SIT DOWN,
THANK YOU GOD, WE MADE THAT ROUND.

I'M JUST A DISPATCHER, CAN'T YOU SEE
JUST A LIFELINE BETWEEN YOU AND ME.

WRITTEN BY:

Donna Lindsey

Dispatcher, Marshall County Sheriff's Office
May 21, 1999


A Dispatcher's Prayer

O Lord they call us Dispatchers
Lord help the Dispatcher
We need Your guiding hand
We need Your wisdom O Lord

We gather up the traffic from all around,
from the terror to the trivial
We hear it all
from the cries of pain to the verbal abuse,
we get it all.

Lord, there is pain in my heart
and a knot in my stomach.
There is a fire call, "Life inside!"
An EMS call, "Baby not breathing!"
and crank call with language so foul
Thank God for Enhanced 911.

Lord, help my mind to hold all this confusion,
help me sort it out
keep me form being distracted.

O Lord, give me the strength to be precise,
the strength to speak with clarity
Lord, help me to protect and serve
from my unseen vantage point.

Keep this chair from becoming too comfortable.
Protect me form the pain and anger around me,
lest it overtake me and become part of me.
Lord, thank You for allowing me to hold this trust
that you have given to me.
Thank You for the chance to serve Your people
in this community.

Amen


For more dispatcher prayers and poems check out this link.  Thanks Wescar.  Dispatcher Prayers
 
 

                                  

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